25 Sales Chatbot Platforms That Can Outperform Your Sales Team

Over time, the chatbot can refine its segmentation strategy by learning which queries, customer qualities, and behaviors correlate with successful sales. Chatbots deliver after-sales support by answering post-purchase queries, helping with returns or exchanges, and maintaining customer relationships. They route complex queries to someone from your support or customer success team, but they handle the majority of incoming service requests on their own. You might not be able to sell your entire product or service through chatbots (especially as a SaaS vendor or contract manufacturer), but they can certainly handle some of the work.

A follow up sequence is a sequence of messages that your chat bot will send to users who didn’t complete your first sequence. At Kommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support. We would love to have you on board to have a first-hand experience of Kommunicate. It won’t send a sales link for every mention of a keyword, only when it makes sense in the context of the user’s query. The recipe is crafted to ensure the chatbot introduces the sales links seamlessly, ensuring that the user experience remains fluid and engaging.

Deploy it on messaging platforms and mobile apps

You can also tailor interactions, recommendations, and responses to a visitor’s history and preferences. Sales bots, rather than email list signups, can collect contact information in a more personal way for specific follow-up. Based on the information you collect, you might offer a discount, exclusive offer, or free informational product (i.e., an ebook, guide, or digital tool) in exchange for contact information. Customize your chatbot's responses, and choose where you'd like to embed the experience through the chatbot builder. This AI powered chatbot is built within Zapier and is housed in a Zapier Interface.

A Conversational AI is a messaging app that allows users to interact with an artificial intelligence (AI) system. The AI can be trained to respond to specific keywords, such as “buy” or “I’m interested.” The chatbot will then generate responses based on the user’s reply. Now that people and businesses are becoming aware of increasing sales through chatbot automation, more and more organisations are showing interest and believing in it. The sales funnel of your business defines the process through which every potential customer has to live through while making a buying decision. Various companies have developed chatbot platforms, where you can create your own bot by using an intuitive graphical user interface. Once your bot is ready, you can deploy it to wherever you need (your website, Facebook Messenger, Slack, etc.) Some examples are MobileMonkey, FlowXO, OctaneAI, Aivo, and Chatfuel.

Answering More Customer Questions

Chatbots can provide multi-lingual chat support by translating foreign languages to your language in real-time. You know how fast AI is moving these days, but with Rep, it feels like the future is already here. Their widget feels just like you're talking to a real person, which is awesome for an online store that gets customers who love to ask questions. We gave it a whirl with their 30-day trial, and honestly, the way it chatted with customers and got our brand’s vibe was impressive.

This tool allows integration with 1000+ tools, such as Hubspot, Google Calendar, Zendesk, Salesforce, Zapier, etc., to transfer data to CRM. Drift lets you connect with your potential customers and grow sales with ease. This feature-packed tool enables you to create and deliver personalized conversations, which takes off the burden from your support representatives. The tool lets you deliver seamless customer service via AI and knowledge base integrations, reducing service time. They can recommend products, share offers, and encourage visitors to convert with conversational marketing.

Create a personalized customer experience with improved suggestions

Chatfuel offers a range of features beneficial for automating sales processes, with a user-friendly interface and customizable options. However, limitations in the free version and the learning curve for complex flows are factors to consider. Let your customers find products with the help of our bot, as well as complete the purchase without leaving the chat. There's one thing I can't stand with apps and that's terrible customer support. Thankfully Rep AI has top notch customer support and they've been nothing but helpful so far. They have quick replies, long detailed answers, and just a genuine desire in helping your store improve.

The secret is to plot out every possible customer journey and envision which questions you need to answer in order to move a prospect towards becoming a paying customer. In this case, the user has ordered something and the bot upsells related services. This capability to support purchases or other call to actions could be particularly effective if used in addition to an outbound advertising campaign. Prospects could not only receive a message from the chatbot but could buy by replying to the message they receive.

Sales chatbot: Key takeaway

Read more about Chatbot For Sales here.

• You’ll see how chatbots could potentially replace large sales teams and do so at a fraction of the cost.
• In some cases, you may want to enter the conversation yourself and manually follow up with them.
• The above overview of bot types may have fueled your imagination, giving you several ideas of how to use a marketing automation chatbot system for your own company.
• If you are searching for a chatbot company that can support your conversational commerce initiative you can read our 50+ Chatbot Companies To Deploy Conversational AI article.
• The bot is ideal for client-based businesses that want to create more leads that will be followed up by a salesperson.
• Save shoppers time browsing your site, and instead, allow them to use your bot to retrieve and present products in personalized, instantaneous interaction.